SHIPPING&RETURNS

 

配送・返品について

配送方法

国内配送は、佐川急便でお届けいたします。
送料は、全国一律1,100円・小物は550円とさせて頂きます。
海外は商品重量によって送料が変動します。

返品について
お届けした商品が不良品であった場合、至急同一商品と交換対応をさせていただきます。
お手数ですが到着後3日以内にCONTACTよりご連絡下さい。
返送時に発生する送料は弊社負担となります。
交換可能な在庫がない場合には、ご返金にてご対応させていただきます。
不良品が届いた場合、注文内容と異なる商品が届いた場合以外、返品、交換をお受けできません。
以下の場合は返品・交換はお受け致しかねます。
  • お客様都合での返品(サイズが合わない・イメージと違う、等)
  • 到着から3日以上経過した場合
  • 使用された商品
  • お客様のもとで汚れやキズが生じた商品
  • タグ等付属品を紛失してしまった場合

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Shipping & Returns

INTERNATIONAL SHIPMENTS

We offer international shipping via FedEx.

If you have any special shipping requests, we will do our best to accommodate them whenever possible.
All shipments include a tracking number.

Once you select your destination country or region at checkout, the product price excluding Japanese consumption tax and the shipping cost will be displayed.

Please note that the displayed prices do not include import duties, taxes, or customs clearance fees.
If applicable, these charges are the responsibility of the customer.

For further information, please contact the customs authority in your country or region.


RETURNS

If the delivered product is defective, we will replace it with the same product as soon as possible.

Please contact us via our CONTACT page within 3 days of receiving your order.

The return shipping cost will be covered by us.

If the replacement product is out of stock, we will issue a refund.

Returns or exchanges are accepted only if the product is defective or if you received an incorrect item.

We cannot accept returns or exchanges in the following cases:

  • Returns or exchanges due to customer preference (e.g. incorrect size or the item is different from what was expected)
  • More than 3 days have passed since delivery
  • The product has been used
  • The product has been soiled or damaged by the customer
  • Tags, packaging, or accessories are missing